WE’RE MAKING DELICIOUS MEMORIES AND APPRECIATING TRAVEL, TECHNOLOGY AND SELF-CARE THIS THANKSGIVING

It wasn’t that long ago when we were contemplating turkey and pumpkin pie in terms of social distance and vaccination status. As we hurtle toward the holiday season, there’s renewed hope—even in uncertain times.

I find there’s a universal truth that everything, including the holidays, is more meaningful when spent with people who add joy and laughter to the everyday, in ways large and small.

Thanksgiving is the perfect time to slow down and take stock, so I’ve asked my colleagues for their thoughts on Thanksgiving/holiday season. They offer delicious sentiments and bits of wisdom (especially for those traveling) so take a moment and read what has become my favorite blog of the year.

Lindsay Ames, Research Team

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: This salad is sweet and tart and really hits the spot balancing the sometimes salty nature of the rest of the Thanksgiving/Christmas/Holiday feast sides.

My Favorite Cranberry Salad (from my husband’s great-grandmother)

1 small package of cherry or strawberry Jell-O
8 ounces of fresh cranberries
8 ounces of crushed walnuts
½-1 cup of sugar or Splenda
1 whole orange

Put 8 ounces of the cranberries and the orange, cut into pieces (rind and all) into a food processor and chop to a coarse consistency. Mix chopped cranberries, orange and walnuts with the sugar or Splenda and put into the fridge. Separately, prepare the Jell-O according to package directions. When the Jell-O is set, mix with the cranberry mixture.

We always try to buy two packages of the fresh Ocean Spray cranberries…they come in a 12 ounce package. Depending on how many guests we are planning on for the holidays I might make 1.5x the recipe. It is sometimes challenging to find the cranberries after Thanksgiving and we like to have this on Christmas too (the fresh cranberries freeze well).

Amanda Brady, Managing Director and COO, The Alexander Group

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: Mother’s Cranberry Salad–shredded fresh cranberries, apples, and celery, tossed with freshly squeezed orange juice and chopped walnuts. A perfectly fresh and tart side to other less umami contributions to the dinner table.

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: Thankful that Covid caused us to NOT travel for Thanksgiving and instead spend time with new friends that will undoubtedly be lifelong friends.

Abby Buchold, Research Associate, The Alexander Group

Q: Thanksgiving is synonymous with travel. Tell us your best holiday travel tips, horror story or a time when someone made your holiday travel better.

A: We pretty much stopped traveling for the holidays a few years ago and haven’t gone back to it since COVID. Though if we were to start heading out for holidays again, I’d use the same strategy as I did in the past: if you must fly, fly on Thanksgiving Day! Most people have already reached their destinations by then, so the airport may be less busy, and the atmosphere may even feel festive. Once while on a layover I saw that someone had made a Thanksgiving dinner for the gate agents and flight crews. They were enjoying holiday food and were very cheerful even while working on the holiday.

Shana DeLeon, Senior Associate, The Alexander Group and Alex & Red

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: Companies are finally using technology to make things more efficient. Most importantly, grocery pickup and delivery services. Why didn’t this exist when I had my first child?

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: My parents were born in Jamaica, so growing up my Thanksgiving meals were a fusion of American and Jamaican cuisine. I am and have been obsessed with curry. Our dinners always had at least two curried items (shrimp, chicken, pork) and were usually paired with rice and peas (not to be confused with rice and beans).

Mike Doering, Associate, Alex & Red

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: This may make me a traitor to my millennial generation, but I found myself truly thankful for the beautiful simplicity and directness of speaking to someone over the phone that I did not have before Covid.

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: All the pies!

Beth Ehrgott, Managing Director, The Alexander Group

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: I wish I had the recipes for my mom’s homemade cranberry/orange relish and pumpkin pie with fresh rum whipped cream! She made everything from scratch with love and used a manual hand grinder to grind the fresh cranberries and oranges with either pecans or walnuts, sugar, and I believe a bit of fresh mint leaves. Family and friends raved over both and my mom always made an entire extra batch of her special relish to jar and give as gifts. As a kid, I just wasn’t interested in paying attention when my mom was cooking and baking. I did help grind the relish but never paid attention to the prep, yet always managed to stay around to whip the cream and lick the beaters.

After college, I learned to cook and enjoyed hosting multi-course dinner parties… before kids! I am most thankful for and cherish family time (which includes extended family and friends who are like family) and have so many wonderful holiday memories as a child and now as a mom, but certainly wish I cared more earlier and paid attention to so many missed opportunities.

Beth Ehrgott and Family — Beth Ehrgott and her family celebrated Thanksgiving in Peru, traveling to the top of Machupicchu.

Bob Freeman, Senior Executive Assistant, The Alexander Group

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: At the start of the pandemic, I found myself very happy that all of my colleagues were able to make a rather seamless transition from working in the office to working at home. We just had to. Even though it may not have come easy for some, dismissed were the notions that we simply could not function effectively at home. I felt safe with this concept because I’ve had great success working remotely since 2013. My productivity did not only survive—it thrived. At the start of the pandemic, I was able to express that same confidence to others, and I’m sure a few of my colleagues who have had the same success emboldened others. Now, in a hybrid environment, many now understand that the discipline with which we complete our tasks comes easy because we all know the beneficiary is really the ability to focus on the work—no matter where we are. I’m very thankful for this proven fact.

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: It wouldn’t be Thanksgiving without my mom’s English pea salad. Okay, this is probably mostly Southern. I always asked her, “You’re making the pea salad, right?” There’s just something about the finely cubed cheese, onions, and boiled eggs. The right amount of those and other ingredients—and the right amount of stirring—okay, and the right amount of love. That’s what’s missing, but the other ingredients remind me of it.

Jane Howze, Managing Director, The Alexander Group

Thanksgiving is my favorite holiday of the year. Not only am I celebrating Thanksgiving but my wedding anniversary which occurs on Thanksgiving day or two or three days after. This year will be our 42nd anniversary. We went to Hawaii on our honeymoon and return each Thanksgiving. Just us. Some years we are grateful that we have recovered from health challenges. Some years we celebrate our respective career successes. Every year we feel gratitude for the wonderful family, colleagues and friends that make our lives sparkle. And of course, there is love and gratitude for each other which grows every year and Thanksgiving gives us our own day to celebrate that love.

Jane Howze, John Mann — Jane Howze and John Mann celebrating their 25th wedding anniversary in Hawaii.

Jane Howze and John Mann will celebrate their 42 wedding anniversary in Hawaii this Thanksgiving.

Bill Lepiesza, Director, The Alexander Group

Q: Thanksgiving is synonymous with travel. Tell us your best holiday travel tips, horror story or a time when someone made your holiday travel better.

A: I don’t know many people who enjoy the hassles of traveling during the holiday rush, and pre-COVID I certainly didn’t. Though with my wife’s extended family in the UK, and mine in Massachusetts, it was usually a necessity. And while I wouldn’t say I love the idea of a cross-country flight with thousands of other Thanksgiving travelers, I am definitely thankful that we are all able to get together in person again for the holidays. And extra thankful that my daughter is now old enough not to melt down for the entire flight completely.

John Mann, Managing Director, Alex & Red

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: I missed dining out when the restaurants closed during the pandemic. I enjoy cooking and decided to try my hand with dishes that I probably would not have cooked if my favorite restaurants were open: Gyoza, Gochujang Chicken, Fried Egg Banh Mi’s, Chicken Tchoupitoulas, smoked briskets, to name a few. I’m thankful that I learned so much about cooking and the ingredients that are in some of my favorite dishes but I had never heard of nor had the pleasure of cooking (ie: fish sauce!).

John Mann Cooking — Alex & Red Managing Director John Mann explored his passion for cooking during Covid–but is thankful for the opportunity to dine out again.

Sarah Mitchell, Director, The Alexander Group

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: My very missed and very British father, who passed away in 2018, used Thanksgiving as a test run for the Christmas meal. He had three daughters, two of them vegetarian, and he devised the most delicious vegetarian stuffing and gravy. His secret ingredient was Marmite, the British condiment that looks and tastes like a salty oil spill to most Americans. We love it and try to recreate it when we get together at the holidays.

Q: Thanksgiving is synonymous with travel. Tell us your best holiday travel tips, horror story or a time when someone made your holiday travel better.

A: This isn’t some well-kept secret, but I do prefer to travel on the day of the holiday instead of in the days just before. My family doesn’t tend to be too precious about what specific day we celebrate, and there is something festive and peaceful about taking flight on Thanksgiving or Christmas Day.

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: This is niche, but I’m so thankful to be back on stage in a production of CLUE, which closes the weekend before Thanksgiving. It’s my first full production since March 2020, and I never imagined then that I would be away from the theatre for so long. With rigorous Covid testing and precautions, no one in the cast or crew of at least 50 people working closely together every day have gotten sick.

Sarah Mitchell and the Cast of Clue — The Alexander Group’s Sarah Mitchell is thankful to be back on stage in the cast of Clue.

Anthony Ott, Associate, The Alexander Group

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: I’ve made self-care more of a priority. I take time to be alone and thankful for what I am blessed with in my life. I’ve become more intentional in making long and short-term goals and find when I embrace stillness I can prepare for the day ahead. When my daily and weekly goals are defined, I am ready for whatever challenges may come. Doing these things fosters a more productive environment for me.

Kyle Robinson, Head of Research, The Alexander Group, Alex & Red

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

Here is a recipe I use every year for Corn Pudding. It’s amazing.

Pre-heat oven to 350
4 (15 ½ oz) cans whole kernel corn – drain 1 can of corn & put in a blender
Drain the other 3 cans of corn & set aside
½ cup all purpose flour
1/3 cup sugar (I always use Splenda)
6 tablespoons butter – melted
2 tablespoons cornmeal
1 ½ cups milk
4 large eggs
½ teaspoon salt

Add the above ingredients starting with the flour to the blender – blend until smooth.

Put the 3 cans of drained corn in a greased casserole dish (use a shallower dish 2 quart – it’s hard to get the middle baked through in a deep dish). Pour the blender contents over the corn in the dish & mix . Bake for 35 minutes until set (sometimes I have to stir the dish about 25 mins into baking to make sure the middle sets up).

Kyle's Corn Pudding — It’s not Thanksgiving without Kyle Robinson’s Corn Pudding.

Lyndsey Parker Rosecrans, Associate, Alex & Red

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: Our family gave up the traditional Thanksgiving fixins’ long ago. Thanksgiving – and honestly any other holiday, family birthday, or celebration – calls for Hungarian Dumplings and “Cardiff Crack.” My mother and her side of the family are all full Hungarian, and we make huge batches of dumplings and broth any chance we get. Made from scratch stock, flavored with a copious amount of sour cream and paprika, yields the perfect jacuzzi for our simple dumplings, created with a spaetzle-maker. The “traditional” way to make the dumplings is to coat the back of a plate with the dough and aggressively chop off the bit-size pieces with a spoon. It’s why we have such strong arms. We have succumbed to the culinary advancement of a spaetzle-maker.

Now, you’re probably wondering why we eat crack. You might also be wondering if it’s why I’m a little quirky and have so much energy. The crack, “Cardiff Crack” to be exact, is a burgundy pepper marinated and infused tri-tip sold in a small local grocery store in Cardiff-By-The-Sea in north county coastal San Diego. So addicting that is has been lovingly dubbed “Cardiff Crack.” Not by our family, that’s what it’s actually called.

The next steps are to try veganize the dumplings, although I think my Hungarian grandmother will likely come back to haunt me for that.

Heather Staible, Marketing Manager, The Alexander Group, Alex & Red

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: There’s nothing that whips me back to childhood quicker than the scent of turkey roasting in the oven and the sound of the Macy’s Thanksgiving Day Parade on the television. It’s a core memory I looked forward to creating for my own kids, and the first year it was MY turn to roast the turkey it was also my mantra. There was nothing less appealing than reaching into the turkey carcass for that bag of giblets and other assorted parts, but once that maternal instinct kicked in, I conquered my extreme distaste for the less appealing part of the process. Fast forward a decade and it turns out I have acquired a lengthy list of allergies, including one to turkey, so for me, Thanksgiving is all about the sides.

As a person who prefers savory over sweet, I take exception for sweet potato mash, the queen of my Thanksgiving table. Inherently healthy, sweet potatoes (not yams) go glam thanks to the addition of real butter, a splash of half-and-half, vegetable broth (added to the InstaPot when steaming and after for a little liquid) brown sugar, allspice, a dash of cinnamon, marshmallows and candied bacon. Most of the time I eat vegetarian, but crunchy, maple-and-pepper-coated bacon atop a puffy bed of gooey marshmallows, mixed with whipped sweet potatoes is a joy akin to brisket burnt ends—another squarely nonvegetarian indulgence.

I come from a long line of people who cook with “love” i.e., we measure very little, eyeball everything and there are never any leftovers when the meal is done, so there’s no real recipe to follow. But remember, it’s Thanksgiving and more is more, so lean into the bacon and the butter, try to keep up with the Rockettes when they do their amazing kick line in the parade (what? Not everyone does that in their pajamas Thanksgiving morning?) and take a moment to savor all the sweet memories you can make with family and friends this holiday.

Jon Verlander, Managing Director, Alex & Red

Q: What’s one thing you’re thankful for now that you wouldn’t have been pre-Covid?

A: Covid vaccinations.

Q: Thanksgiving is synonymous with travel. Tell us your best holiday travel tips, horror story or a time when someone made your holiday travel better.

My top travel tip is to avoid traveling with children, especially your own. Horror story: landing at London City Airport in the winter when it took three attempts for the plane to land, including one attempt when the wheels touched down and then we took off again. The airport is built in the docklands area of the River Thames, and the runways are somewhat short and basically end in the water. There was also the occasion when I almost drove off a mountain road in the Italian Alps in a snowstorm (saved from a very long drop by driving into a large snowdrift), but best not to recount that one.

Q: Thanksgiving is about gratitude, but it’s also about the food. What’s a beloved family recipe you make every year?

A: Thanksgiving has introduced me to deep frying, for which I will be eternally grateful. This obviously started with turkey, but I have since perfected fish and chips, Scotch Eggs, onion bhajis, and my personal favorite deep-fried crème eggs.

Jon Verlander Deep Frying a Turkey — Is there anything more Texan than deep-frying a turkey poolside? Alex & Red Managing Director Jon Verlander fully embraces the Thanksgiving tradition.

BELGIAN WAFFLES FOR BREAKFAST?

I typically travel solo, but observing a lawyer with a client at the airport last week made me realize there should be an etiquette guide for business travel with your manager or a client. Though I’ve written Road Warrior blogs, I’m certainly no Ms. Manners of the road, but the following seem obvious.

The primary rule is to adapt your behavior to that of your manager or client. Do not be high-maintenance. This can play out in several specific ways as indicated below:

1) Luggage.

If you’re only going for a two-day business trip, ditch the steamer trunk. Rid yourself of any thoughts of checking luggage; it is rude and inconsiderate for others to wait a half hour for your 50-pound roller bag to come off the luggage carousel.

A corollary to this rule is not to bring so many clothes that your client/manager thinks that you are auditioning for the next season of “The Bachelor” or “The Bachelorette.” This is, after all, a business trip.

2) Meals.

While traveling with others, you may not be in control of what you eat, when you eat, or if you eat at all. Several years ago, I was traveling with a young associate. As I sat in our rental car in the 120-degree Phoenix heat, motor idling, my colleague was busy inside eating pecan waffles. Exasperated, I went in looking for her and she responded, “I always have to have a big breakfast.” That was the last time we traveled together.

Similarly, if your companion orders a Diet Coke for dinner, don’t ask for the wine list. If your client/manager orders wine, permit yourself a glass of wine, but do not make a big deal of tasting several wines, sending them back, or behave in any way that calls attention to yourself. Your goal is to blend in and to be low-maintenance.

3) Be organized.

Your travel companion should not have to deal with you forgetting the location of your credit card, car key, boarding pass, or parking ticket. I remember traveling with my business partner (who will be furious at me for recounting this story) who tends to be a little absent-minded. We had a meeting at 9 a.m., and at 8:55 a.m. she called in a panic and I had to go to her room to help her find the keys to our rental car, which she had somehow misplaced in the depths of her suitcase. Really, you don’t want your business partner going through your suitcase looking for lost car keys.

4) Be punctual.

If your client/manager likes to get to the airport two hours early for a shoeshine or a visit to the United Club, accommodate him or her. Give up your habit of streaking down the gang way as the plane doors are closing, which will only cause anxiety for your travel companion. I have seen several occasions where a traveler in a group did not make the flight. Believe me, it did not make a good impression.

5) Keep your personal life separate.

Limit calls home to times that you are in your room. Do not call the family while you are en route to the next meeting in the rental car or taxi with your boss/client. Your client/manager doesn’t want to hear that Fido had yet another accident in the family room or worse yet, that you and your spouse are fighting about where to go for the holidays.

6) Be prepared.

Do your homework on where you are going and any logistical challenges. Check the weather forecast of your destination and note if a jacket or umbrella is required. Don’t assume I packed a golf umbrella to cover both of us.

7) Cash is King.

The corollary to number six is nothing spends better than cash. You never can tell when an emergency will arise or credit cards aren’t accepted and you want to be the person with the solution, not the problem and there’s nothing that solves a problem like cash.

Have I left anything out? If so, shoot me a line.

Strategist. Gatekeeper. Advisor. These aren’t just buzzwords for resumes or LinkedIn profiles. They are the critical duties of a role becoming prevalent in the C-Suite.

TV shows like “West Wing” and recent turnover at the Presidential level have attracted national attention to the role of Chief of Staff. Once primarily a government or military role, Chiefs of Staff (COS, for short) are beginning to appear on the rosters of non-government organizations. The trend began in the tech industry about five years ago as many former government officials left D.C. to join Silicon Valley startups.

“I first saw the role emerge more than 10 years ago in the financial services space,” says Jane Howze, Managing Director at The Alexander Group. “Larry Green held the title at Tudor Pickering Holt & Co. for six years, working side by side with President and Founder Dan Pickering.”

Today, the role has spread into banking, arts, professional services firms, and media. Warren Buffett has a Chief of Staff, as do Amazon’s Jeff Bezos and Merck CEO Kenneth Frazier. Venture capitalist Peter Thiel’s COS famously went on to become Chief Technology Officer of the United States.

Demand for transparency, corporate accountability and the rise of social media mean that many chief executives are becoming more like politicians or public personalities, spending more time connecting with the public and media. Chief executives need a way to offload the work that isn’t getting done. Enter the Chief of Staff.

A springboard to the C-suite

As a researcher for an executive search firm, I often identify Chiefs of Staff as potential C-suite candidates: Chiefs of Staff learn first-hand what it takes to run and grow a business, and the experience can accelerate their careers. They have valuable operations, financial or human resources experience—or all of the above—and make excellent candidates for Chief Operations Officer, Chief Strategy Officer and many other C-Suite roles, depending on the search.

Chief of Staffs are also highly influential: This influence has helped women and people of color in the role forge their own unique career paths. “They are being positioned as the next wave of C-Suite executives themselves which is really exciting,” says Caroline Pugh, COS to President of CareJourney. “The chief of staff role could be the very role that finally evens out the gender disparity in boardrooms.”

Karen van Bergen, former CEO of Omnicom Public Relations Group, spent three years as Chief of Staff to the President of McDonald’s Europe before she advanced to the CEO role. Today, she serves as Dean of Omnicom University, the holding company’s long-standing management development program. Kathleen Lynch joined UBS Group Americas as Chief of Staff and a strategic advisor to senior management; today she serves as Chief Operating Officer.

”It’s the best leadership course you could potentially take,” said Nate Jenkins, Chief of Staff to Founder and Chief Executive of Sidewalk Labs, Daniel L. Doctoroff. “I am expanding how I both take in information and make decisions.”

What are typical responsibilities?

Beyond being the chief executive’s right hand, a COS will likely take on a specific focus while acting as a trusted partner for the chief. Sound ambiguous? “No Chief of Staff is the same,” according to Scott Amenta, another Chief of Staff profiled in a recent New York Times article. Dennis Yu, Chief of Staff at Chime, described the role as a “foil to the principal”. Like a weird kind of work twin? “Yes,” he replied.

Maggie Hsu, former Chief of Staff to the Zappos CEO, describes the variety of responsibilities a Chief of Staff may take on:

Administrative. These could include scheduling and planning meetings, attending along with the executive to take notes, and later following up on post-meeting action items. They may coordinate the executive’s calendar, keep critical contact information updated, and help them prioritize their tasks. It is important that a COS be organized, efficient and flexible.
Project management, such as tracking important initiatives, keeping stakeholders updated on a project’s status, and managing project teams. An ability to build relationships between business units is an important skill for a COS focused on project management. It is also important to be able to track the full lifecycle of a project from start to finish while keeping an eye on the big picture.
Financial. This could include running the budgeting cycle, conducting quarterly business reviews, preparing for board meetings, tracking financial metrics, or evaluating investment opportunities. This blend of administrative and strategic duties is a common task for a COS.
Strategic initiatives. It’s an ambiguous role and is custom-designed to fit the needs of a specific executive. As a result, the COS may take on projects that do not fit within any one business unit or function, such as developing new ideas and business opportunities, building out new functions or business units, designing function strategies, or providing decision support for stakeholders. Problem-solving skills are a must.
Human resources. Some Chiefs of Staff have human resources backgrounds: They may evaluate the organizational structure to identify gaps, update the recruitment process, carry out diversity & inclusion initiatives, or work with the Chief Human Resources Officer to streamline HR processes. They can play a part in the people operations of a company, influencing the community culture. Being people-oriented is important no matter what duties are assigned; it is especially helpful in this case.
Gatekeeping. Excellent communication skills are critical for this, as the COS represents the chief executive to his contacts and the public. The COS may spend much of their time fielding internal and external communications for the executive, vetting media requests, attending meetings on their behalf, and maintaining critical relationships. Excellent verbal and written communication skills are essential.

An effective Chief of Staff must be absolutely trustworthy.

Regardless of the blend of functional responsibilities, one quality trumps all others: Trust. An effective Chief of Staff serves as a trusted advisor who will represent and protect his or her executive’s reputation and serve as a trusted sounding board for politically sensitive and confidential matters. “The executive is constantly getting requests for their time, money, advice or other resources, and they need someone who can vet and respond to these requests appropriately,” says Hsu. “This requires a high degree of understanding and trust between the COS and the executive.”

Need more firepower in your C-suite?

“The main purpose of a chief of staff is to add firepower to the person he or she has been hired to support,” according to Chris Hutchins, the founder and CEO of Grove. Need that firepower in your C-suite? Hutchins suggests an organizational audit to discover what tasks are eating up too much of your chiefs’ time and what a COS could take on for her or him.

Ultimately, a Chief of Staff role will mean different things to different chief executives, and be an extension of that executive. No two are alike.

Brian Rumao, Chief of Staff to Jeff Weiner, LinkedIn’s CEO, said that while he has program management and strategic responsibilities, the role “has no boundaries or preconceived notions of how to measure success.” When discussing the details of his core responsibilities, Weiner said “The core part of the role is clearly defined. Above that, the role is ultimately what you make of it.”

WET CIGARS, POLYESTER SUITS AND POINTED-TOE SHOES — EXECUTIVES SHARE THEIR (BEST) WORST INTERVIEW STORIES

At The Alexander Group and Alex & Red, we have collectively conducted thousands (and thousands) of interviews in our three-plus decades in executive search. We’ve seen the good, the bad and the ugly, and we have shared a few of our less impressive interview experiences here—partly as cautionary tale, partly for our readers’ amusement.

This time around, we asked clients, candidates and friends of the firm to share their (best) worst interview stories. Here are the ones that left us shaking our heads, laughing out loud and nodding in empathy. Who doesn’t have a story like these?

The air up there

“As a second-year law student at the University of Chicago, I was going through the law firm interview process for the first time in my life,” shares one legal executive. “I found myself in an interview with a posh and somewhat patronizing partner from an L.A.-based firm. About five minutes into the interview, he asked me whether I was in the top 5 percent of my class. I promptly assured him that I almost certainly did not breathe such rarefied air. He then informed me that his firm’s policy was to only hire students in the top 5 percent of their class.

“Flippantly, I responded, ‘Every firm says that, but the top 5 percent of students can only be spread so thin.’ He assured me that his firm has always managed to fill its needs fishing in such a tiny pond. We then silently stared at each other for what seemed like hours, at which point I thanked him for his time, excused myself, and slunk out of the interview with 20 minutes to go.”

Right on time?

A former trial attorney turned leadership coach recalls this story: “In the days before digital calendars, I showed up for my interview to clerk for a well-known Federal Court Judge only to find that his administrative assistant had written the appointment down for a week later. She was mortified and apologized profusely. I graciously put her at ease and said I’d be happy to come back in a week. She and the judge both felt so bad, they insisted I stay and the hour passed pleasantly with repeated apologies from them and kind demurs by me.

“When I returned home, I double-checked my desk calendar—and realized that I had in fact showed up a week early!”

When HR falls over backwards for you… literally

An executive in the energy industry learned early in his career to keep his ego in check: “I interviewed with Boeing while a student at MIT Sloan (the business school of the Massachusetts Institute of Technology). I walked into the room to find to my great disappointment not a senior corporate executive but a junior HR associate. He leaned back in his chair and fell over backwards on the floor. He then proceeded to ask me some rather basic math questions, which I found insulting. I said I was not interested in any further discussions with him, and I left.” That was wrong, he admits. “I should have kept my ego in check and used the opportunity to impress him with my skills. I never repeated the mistake.”

At the wrong end of a wet cigar

“Years ago,” shares one law firm executive, “I spent a day with a firm in Chicago. I had five good interviews and one awful one—and the awful one was with the Managing Partner. He spent most of the interview pointing the wet end of a cigar at me and was highly agitated. Every time I thought I nailed a question, he just seemed more upset. I tried harder with every question to show him I had what it took to do the job. I tried to connect with him on a personal level. Nothing seemed to work. The cigar kept coming.

“I was hugely relieved when the HR representative arrived to escort me to the next meeting. The managing partner didn’t shake my hand or even say good bye; he just said good luck and turned back to his computer and piles and piles of paper.

“Just like in sports,” he advises, “you can’t let one bad play turn into a string of bad plays. You have to focus, play your game and not get shaken. If you can’t turn it around, you can walk away confident that it isn’t a good fit.”

What’s wrong with you?

An executive seeking a new position, before she landed her current position at JPMorgan Chase, spoke to the head of a contingency search firm. She relayed this conversation: “The consultant opened with, ‘Here’s the problem with you: You don’t make enough money for your level. People are going to think there’s something wrong with you.’

“I looked at the consultant from the contingency firm, knowing full well that this would be the last conversation we had, and said, ‘here’s my concern with you representing me as a candidate: If you can’t present my skills and experience (and tenure) as ‘the deal of the century, even if we all we do is bring her up to market’, then I am not sure we have anything else to talk about.’

“Needless to say, that was the last time I entertained a cold call from that firm.”

You can be too prepared

A legal executive with a multibillion-dollar corporation was interviewing with an international consumer packaged goods company for a Deputy General Counsel position. “I was so convinced that the role was right for me that, at the interview, I became deeply engaged in a conversation with my interviewers about their business issues and the legal risks associated with them. I thought we had engaged in a concrete and practical business discussion. The feedback from the recruiter, however, was that I hadn’t let my interviewers get a word—or question in—edgewise! When I returned for the second round, I was conscious of the number of questions I asked. It was a lesson to me to pay attention to the dynamic of the interview and let the interviewer guide the conversation.”

What are you implying?

An experienced HR consultant recollects one interview with the head of the legal department who also managed the HR function (always a red flag, says this consultant). “He rambled on without focus about the HR team being relatively junior, etc. etc. He then simply stopped speaking. I paused a moment and then asked, ‘Is there a question for me?’ His smug response to me was, ‘It’s implied.’

“I just stared at him and went on to discuss my approach to mentoring. I did not elect to proceed with the ‘process.’”

More best of the worst:

A successful journalist once applied for a job with Investor’s Business Daily as a writer. The interviewer asked him if he knew what an investment banker was. He misunderstood and replied, “An investment anchor is someone that anchors all the transactions together.” It was a short interview.
“As he entered the room,” Abby Buchold, Research Associate for The Alexander Group, recalls, “my interviewer yelled ‘just do your job!’ at a maintenance worker in the hall outside his office. I finished the interview, but politely declined to return for round two.”
One HR consultant discloses an interview with a Vice President of HR, during which “he never turned around to look at me. I talked to the back of his chair the entire hour. He did hire me though—my first HR job!”
Another executive was asked if she was going to work when she had kids. “I was 25 and single.”
Our Founder and Managing Director Jane Howze remembers this early interview: “I flew into town to for an interview. Ted, the hiring manager, wasn’t there. His staff was obviously embarrassed; as one person frantically tried to find him, another tried to make up for it by saying ‘this is Ted’s office; here is where Ted has coffee every morning; here is where Ted sits in the law library.’ After two hours, I flew back home, never having met Ted. I learned later that Ted was a bit of a problem.”

Polyester and pointed-toe shoes

“When you grow up in Mount Pleasant, Michigan, your fashion choices are limited,” laughs one investor who began his career in law. “In my first year of law school, I interviewed with the big-three Detroit firms. I show up on interview day in a medium gray polyester suit, peach-colored tie, and $8 Bally loafers with pointed toes—sadly they were navy and not black or brown. On this fateful day, I’m watching my classmates in dark gray and navy wool suits, and I look like my grandpa Hanson at a funeral! I later learned from a classmate of mine who joined that law firm and saw my application, that the interviewing partner had written a big “NO” across the entire page of my evaluation form.

“I was making great grades at law school, defying the odds, but I wasn’t getting any job offers. The next year, I got smart. I went to Sears in Ann Arbor—I still remember standing at the cashier’s counter—and bought a navy-blue pinstriped “King’s Road” suit for $89 and a lawyer-like pair of tasseled loafers. That year, I got the first permanent associate offer out of Dickinson Wright. And the difference was an $89 suit.”

ALL ARTICLES

All of us have friends, family or co-workers who just seem unable to find that next position. Although The Alexander Group is not on that side of the placement business, we have counseled untold numbers of executives seeking positions. Here are six tips you can offer your friends that will make you seem like the guru of career counseling.

1. Re-evaluate your resume.

Ask friends, especially those who are in human resources or any type of writing field to critique your resume. It is very difficult to prepare your own resume. Remember that a resume should show how you made your company a better place. Hiring managers are interested in a resume that outlines not just responsibilities, but quantifiable achievements. If you have a broad background, you may need more than one resume depending on the position for which you are being considered

2. Get fit.

Once you get your resume into shape, it’s time to get yourself into shape. Use the extra time you always wished you’d had to get to the gym, the tennis court, the yoga studio, or just outside for a long walk. The benefits of a workout regimen while you are job searching are numerous. First of all, it can lend some structure to your day that you might be missing without a full time job. By marking it on the calendar, you’ll know you have something you can plan your day around. Secondly, getting those endorphins going will reduce your stress and provide a boost to your mood. Last but not least, the physical benefits of getting in shape will make you feel strong, confident, and increase your self-esteem during a challenging time. Working out and making sure you have a strong body is one thing you can control when other parts of your life are unpredictable.

Use LinkedIn.

LinkedIn is a tremendously important tool for many career-related purposes: getting new business, checking references, following particular companies, locating people from your past. Many believe that it is enough to be registered on LinkedIn. Not so. As we’ve written about before, anyone seeking a new position should have a picture, a fully completed profile and should be aggressively adding contacts.

We recommend spending a minimum of 30 minutes to an hour of each day reaching out to potential contacts such as search firm professionals, past and present business contacts, former managers, classmates, friends, etc. Additionally, add a couple of recommendations from past managers or co-workers and join academic and/or corporate alumni groups. Spend time examining the connections of your contacts. Do any of your current contacts have friends who could possibly help you? Use Google to find articles on how to use LinkedIn in your job search. If your job seeking friend cannot do all of the things mentioned above, then they are running a race blindfolded.

Understand what recruiters can and cannot do.

Most people misunderstand what recruiters and executive search professionals can and cannot do for them; this is especially the case for retained executive search firms. We often hear complaints from job seekers that Korn Ferry, Russell Reynolds—and any other retained firms you can name—refused to meet with them. But please understand that there is a distinction between recruiters and headhunters. Headhunters represent candidates. Recruiters represent the hiring organization and—in the case of a retained search firm—are retained to identify and recruit talent for a specific position. Given a choice between meeting the needs of an existing client, meeting with a prospective client, or advising a job seeker, most of the time, job seekers come last.

There is an exception to this rule: If you or your company had a relationship with a search firm before you were unemployed, then the above should not apply. Search firms are interested in relationships, and if you have given a search firm business, don’t hesitate to ask them for help reviewing your resume and introducing you to other partners in their firm. They owe you. And if a retained search firm has helped you, don’t thank them by referring all of your other out-of-work friends to them. Thank them by telling them that, once you get a new position, they will get your first search.

Be your own headhunter.

Encourage your friends to embrace introspection, research and responsibility. If you could design your own position, where and what would it look like? Can you think of specific companies that attract you? Do you know anyone at these companies? Some will say “I just want to get back to work again”. But, if you are not working, why not spend time thinking about and researching what type of company would be a fit for you. After all, who knows what makes you happier better than you? Job seekers must assume responsibility for their job search, at least in terms of being clear on what they want. Don’t assume a new position will fall into your lap. Do not be afraid to send your resume directly to the president or board member of the company. It may be better received coming from you rather than a recruiter.

Don’t get discouraged.

It is hard not to get discouraged, believe that your networking efforts are not working or, worse, take the rejection personally. As an old friend said to me, “There have never been two winters in a row.” Nothing lasts forever—including your current job (or unemployment) stress. Approach your search for a new position as a gardener approaches planting flowers. Not all flowers or leads may bloom. With bad weather conditions (i.e. the economy), maybe only one flower or lead will bloom. But, this should not stop you from continuing to plant the seeds or reaching out to new contacts because it only takes one for a new opportunity. The next contact you make may be the one.

Ask for help—both personally and professionally. Many find it hard to reach out and say “I’m struggling and feeling despondent.” They think it denotes weakness. Force yourself to reach out to friends for reinforcement and encouragement and vow to yourself that you will give the same support to others. You cannot get what you don’t give.

Article updated October 14, 2019.

ICONIC SONGSTRESS ADELE WOULD BE A GREAT ADDITION TO THE C-SUITE

I recently scored tickets to Adele’s opening night concert in London. It was as spectacular as you would expect and as the ticket prices reflect. Even after reviewing the concert for Culture Map, I have not been able to get the concert out of my mind. And of course, being in the business world, there must be some business lessons to learn that will allow me to savor the experience, at least on paper, a bit longer.

Adele’s meteoric rise is obviously tied to her talent. But there is more to maintaining iconic status than just talent. She has many talents that I see in successful CEO’s.

1. She is Efficient
The tickets stated a start time of 8 pm, and the website said that Adele would start on time and end about 10:30. Although Adele was a few minutes (less than 15) late, it was because the 20,000 sell-out crowd was slow getting to their seats. And despite a seemingly unstructured concert with lots of give and take, the concert was smoothly orchestrated, and indeed ended on time. Compare this time efficiency with Madonna, who is making herself notorious these days for starting shows as much as 2 hours late. Time is money, and time management is an indication of both one’s reliability and value placed on fans (clients and customers). Use your time well. Do what you say you are going to do.

2. She Is Authentic
After her first three songs Adele said, “I have so much to tell you,” and started chattering away about her son, her tour, the crowds in Belfast, breast feeding, a skin blemish, and how awed she was to be at the Oscars. It was not scripted; it was as if she were talking to an old friend. She was just being herself, and that authenticity gave her beautiful songs so much more meaning and emotional depth.

3. She is Vulnerable
Adele opened the show with her number one hit single, “Hello,” singing the first few words and then letting the audience finish the song because she was overcome with emotion. “I’m so nervous,” she said, that “I thought I was going to burst into tears as I came up to the stage.” She understands that being open and sharing her experiences does not equal weakness.

4. She Made the Audience Feel Special
Adele reached out to individuals in the audience, stopped the concert to take selfies with them, and acknowledged the various placards that he fans were waving. Even in a venue filled with 20,000 fans, everyone felt she was singing just to them. To watch her do this so naturally made me think about the times we all miss opportunities to make our colleagues feel seen, heard and valued. She displayed a well-known trait of highly successful executives, to make someone feel like they are the only one in the room.

5. She Is Confident
To interact with a large audience, calmly and enthusiastically, to respond to fans yelling your name, and to engage on a personal level with fans takes a huge amount of confidence. Think about the concerts or performances you have been to. Even pros such as Paul McCartney, Bono and Bruce Springsteen limit their interactions to specific, scripted times in their concerts and for the purpose of dancing to a song. Not Adele. She said, “I’m really eager to talk to you,” and proceeded to do just that. She even addressed the fact that some in the audience may not be adoring fans and confidently stated, “Those who didn’t want to come or came because of a friend I’m going to win you over.” And she did.

6. She is Grateful
Adele simply but impactfully thanked the audience, repeatedly and in different ways. “I know it is hard to get out on a Monday night.” “Thank you so much for coming to see me.” “Thank you so much for waiting between my albums for me to come back.” “Thank you for giving me some privacy to raise my son.”

7. She Has A Healthy Sense of Humor
After her fourth song she cracked, “you know my songs are tear-jerkers. This one isn’t so you better stand up and dance while you can.” When she asked someone from the audience who she had invited to the stage because he yelled he came from Brazil when he had arrived and he answered, “last year,” she laughed as hard as we did.

8. She Keeps It All In Perspective
Although it is the source of much of her personal and financial accomplishment, Adele knows that performing doesn’t define her. She stated “these next 93 concerts (she will be touring through the end of the year) are not my life.” She later said, “I don’t even know how to put on make-up. This me –all dressed and made up—is not me.”

9. She’s Got Talent
And of course, she has a voice that is one of the best of our generation.

And what is Adele’s advice for the audience?
Find your passion. Adele spoke of her passion for music, but more importantly, that having a child was “singularly the most important thing I have ever done in my life. I’m so incredibly proud of myself for bearing this child.” Whatever you do, find your passion—something that you love.

FOUR GREAT INTERVIEW QUESTIONS THAT GET TO THE HEART OF THE MATTER

Over the years, we have definitely seen our fair share of wacky interview questions here at The Alexander Group (TAG). Some, like the client who asked business continuity candidates how they would keep their lawyers in the building following the recent East Coast earthquake, are spot-on and give real-life examples of how the candidate deals with stress. Others like, “If you were shrunk to the size of a pencil and put in a blender, how would you get out?” (reportedly from Deloitte), seem, well, just a little less relevant.

Last week, my colleague Bill Lepiesza touched on hiring mistakes and overlooking cultural fit for quantifiable skills on a resume. We believe that by asking the right interview questions, an employer can avoid some of these hiring mistakes by getting a picture of who the candidate is at their core and how well they will be able to become an integral part of your organization. Here are a few of the basic questions we often ask and we recommend to our clients in order to avoid one of those dreaded hiring mistakes.

1. What three adjectives best describe you? This simple question can provide speedy insight into how a candidate operates (or how they would like to operate). Not only will someone list whatever they believe are their most impressive attributes, you’ll also get the ones that come to mind first. Did they say they are inclusive? Decisive? Purposeful? As a firm, TAG has been asking this question for twenty years, and no one ever responds with the same three adjectives.

Depending on what kind of leader you’re looking for, this question gives quick insight into what the candidate thinks of themselves in a business setting. Watch out for the candidate who can’t come up with three words, however. We remember a candidate for CFO position with a highly entrepreneurial, rapidly growing company who sat in total silence for an entire two minutes before responding with “thoughtful” and “methodical” (well no kidding!). He then asked if he could email us later with a third adjective. Given the fast-paced atmosphere at the company, it should come as no surprise that we did not move forward with him for this role.

2. In just five minutes, tell us about yourself (and start at the beginning). We like to begin an interview with this question. It allows the candidate to hit the highlights, but if you’ve read their resume, you already know those. What the answer really tells the interviewer is how good the candidate is at listening and following direction. A candidate who actually followed your instruction within the five minute time frame is a rare gem. After all, you don’t want to be sitting there 40 minutes later, while the candidate still prattles on about their high school marching band. Having them start with their childhood may also help you understand what their lifelong passions are. We recently had a candidate whose loss of his father to a brain tumor at a young age inspired him to pursue a career in neuroscience. Understand what makes your candidate tick at a personal level, and you can get a feel for what will be important once they are making decisions for your company.

3. What is your management style? And how do you like to be managed? One of the most challenging aspects of bringing a new executive into your organization can be meshing their (new) leadership style with the existing philosophy. For example, some of my colleagues once interviewed a candidate who responded that he was not a micro-manager; in fact, he liked to spend as little time dealing with his direct reports as possible. Unfortunately for the candidate, the client’s company culture was particularly collaborative and they were looking for someone who was willing to get down in the trenches with his team. Needless to say, he didn’t get the position.

4. What has been the hardest time in your career? This is a great question to see how the candidate has been able to handle sticky situations or overcome difficult hurdles. Do they describe it with humility and tell you how they solved the issue, or do they pass the blame to others or chalk it up to circumstances “beyond their control”? A great candidate will also be able to tell you how it made them a better person and strengthened their career.

Of course, the answers to questions like these may make that hiring decision more paralyzing than ever if you aren’t quite sure what kind of person you’re looking for. While measurable skills and past career successes may be exactly what you’re looking for on paper, you’ll be back at that interview table again in a year if you can’t articulate what personality traits will be most effective in your organization.

To identify these characteristics, ask the questions above of your own organization. What are three adjectives that describe your culture? Is the structure highly matrixed or does management have more of a top-down approach? What has been the greatest challenge in recent years, and how did your organization approach it?

By recognizing how the company operates from a motivation and community standpoint, you’ll be able to identify your front-runner candidate who will want to put their whole heart into the position.

AS A FIRST-TIME DIRECTOR, LISTEN, LEARN AND ADD VALUE

Last week, we covered five tips for first-time board members who are preparing for their first board meeting. There is a lot to learn—both about the company and its culture, as well as the board and its culture. Continuing last week’s column, here are more suggestions on how to be an effective, productive part of a company’s board.

6. Be prepared

Study and assimilate each meeting’s materials that the company has sent you, and do so before the meeting. Don’t use meeting time to read materials you had received in advance. It will be embarrassing for you and annoying to others if you appear inattentive and disinterested, or if you ask a question that was answered in the board materials. Be attentive during meetings—listen, observe and think.

7. Observe and use your wisdom and instincts.

Directors should exercise their wisdom. Being wise involves more than intelligence and good instincts: it requires knowledge, experience, observation, and assessment. This combination of skills and talents produces judgment that, over sufficient time, can lead to wisdom. You have already developed business acumen, but to become a wise director, you must learn how to hone your observation skills.

A wise person once said that you have two eyes and ears, but only one mouth; use them accordingly. Listen and observe at least twice as much as you talk. This is particularly applicable for your first few board meetings, when you are learning not only about the company, but about how the board works in practice—the personalities, the dynamics, and how the directors interact with each other and with the executive team.

Observe the board’s social culture, that is, the relationships and interactions among directors, themselves, and with the company’s management. What are the board’s unwritten rules and traditions? Does it have a developed “style” or way of conducting its business? Just how formal or informal, courtly or direct, are these interactions? A board’s social culture can vary greatly by industry, geography, and the company’s age. A Silicon Valley tech company’s board may operate and interact much more informally than a hundred-year-old northeastern industrial company’s board.

Do directors seek consensus, or do they move rapidly to a vote? Are there factions on the board? There can be, particularly when various constituencies like unions or large shareholders have won representation. If the board is consensus-driven, think about how you can use your facilitation skills in helping arrive at consensus; if it is decision-driven, think about how you can help sharpen the issue and state the question.

Remain observant before you enter and after you leave the boardroom. Many boards have a directors’ dinner prior to the board meeting. Do they use the time to discuss business or is it more about building relationships? One new director of a manufacturing company got off on the wrong foot by monopolizing dinner conversation talking about his gun hobby when the board typically used the board dinner to continue discussing company matters. He should have listened before “pulling the trigger.”

8. Understand your role, the board’s role, and management’s role.

A common mistake that new directors make is not knowing the difference between management’s role and the board’s role. We all know that officers manage a company and run its operations, and that directors oversee management on behalf of the shareholders and authorize and approve certain actions as law or stock exchange rules may require. Your questions and comments should reflect that you are performing this oversight role.

Directors are elected by the shareholders to represent the shareholders’ collective interests—not the interests of the CEO and not the interests of any particular shareholder or group of shareholders, with some rare exceptions. Again, your questions and comments should reflect that you are performing your oversight role on behalf of all shareholders, and not any particular faction or constituency.

While we are on this subject, one gripe we hear from senior management is that some board members try to foist their friends who are consultants or attorneys on the company when not requested. One CEO complained about a board member who asked management to meet with management consultants to whom he owed favors. These special favors waste management’s time and are not needed and inappropriate. Similarly, don’t recommend friends, contacts, or family for positions with the company unless asked.

9. Don’t point out every inconsequential error.

As a board member, you will be bombarded with information, data, and reports. Inevitably, you will find a few typos or numbers that don’t match up. Avoid wasting time by bringing up every mistake that you encounter. “Senior management is under a tremendous time pressure to get these board packages out, and they’re usually voluminous,” an experienced board director told us. “There are going to be inconsistencies in the data between when the CFO put his page together and the COO put his page together.” Focus on what is material, and don’t dwell on the inconsequential.

10. Ask for a mentor.

Many boards offer a formal on-boarding program and orientation for new board members. If your board does not have one, ask the Chairman, Lead Director or Chairman of the Nominating & Governance Committee for a mentor to help you assimilate quickly into the board.

11. The company’s employees are not your employees.

When you ask management for something—especially when it is for you—be cognizant of what you are asking for. Is it important to you performing your role as a director? Is it time-sensitive? Realize that management drops everything when directors ask for something. Be sensitive to their time.

12. Be available, and be of service.

One of the most common complaints we hear about board directors is that getting them together outside of scheduled board meetings can be like “herding cats.” Many board members are retired and serve on other boards, while others are still working. Everyone has demands on his or her time, but to be a successful board director, you must be available and responsive outside of meetings. Your responsibilities to the company shareholders and the board do not end when you walk out of the boardroom.

Likewise, don’t be afraid to go above and beyond the call of duty. One CEO raved about his new director because the director had asked if he could visit stores with the CEO after the board meeting. Another new board member of a company that was making a major acquisition told the CEO that if it would be helpful, she would be pleased to meet with the management team to share her experience with a similar type of transaction. As a board director, seek out ways to demonstrate that you are engaged and committed.

Continue reading for more expert advice on effectively communicating as a board director.

Our firm has just completed a two-year stint as a columnist for CIO.com (the online newspaper for information technology professionals). For our column, “The Hiring Manager,” we interviewed top Chief Information Officers from companies large and small: Starbucks and the U.S. Golf Association; new and old: Facebook and The Harvard Business School; fun and not fun: Harrah’s Casino and MD Anderson; flying high and digging out from a low: US Air and AIG. Collectively, these executives have hired thousands of managers. We asked them, “What have you learned about hiring?” “Can you teach someone how to make good hiring decisions?” “What can you share that would help a job seeker in today’s market?” And, “What was the worst interview you ever had?”

For those looking for the one piece of advice that may land you that coveted job, these may work:

Every CIO commented that he or she is impressed by candidates who not only do research on the position and employer, but also show they care about the position. “I want someone who realizes that it is important to understand our company so that person can maximize the interview time for himself or herself and me,” said one CIO. Another instructed candidates, “Come prepared with good questions: ‘How do you measure success?’ ‘How do you like to manage?’ ‘What are your priorities?'”
Prepare for questions you may be asked. For example, if you have had a number of job changes in the past several years, expect to be asked about it and have a concise, well thought out answer. If there are projects or departments you have managed, be prepared with numbers to back up your accomplishments without being boring. The goal is to strike a balance between offering substantive facts and not inundating your interviewer with number overload.
Dress appropriately. While this seems like a no-brainer, many CIOs counseled that showing up overdressed can be as bad as dressing too casual. One CIO commented that his software company is a business casual environment, and if a candidate arrived in a suit, he would conclude that the candidate had not done appropriate research on the culture of the company. Bottom line: do not be afraid to call and ask what is appropriate.
Read your audience. In addition to being prepared, read the body language of the interviewer and observe the details. Some interviewers like to make small talk as a way of getting to know you. Is the interviewer’s office filled with pictures and memorabilia? Most people put pictures on their walls as a statement about who they are, where they have been, what they do. Don’t be afraid to comment on them, especially if it allows you to establish a common ground. The second part of reading your audience is to let them direct the conversation. Some interviewers are comfortable spending 15 minutes discussing your mutual love of golf and their golf trophies, while others would see that as excessive. Good interviewees follow the lead of their interviewers.
Use your interview time wisely. One of the biggest mistakes interviewees make is to take too long to explain accomplishments or answer questions. One CIO always asks candidates to give her some context to their resume. She says how candidates answer this question tells her how they budget their time, what is important to them and how they communicate. She advises candidates to ask, “Will you tell me if I’m giving you too much or too little detail?”
Ask for feedback. Several executives commented that they are impressed by the candidate who, at the end of the interview, asks, “How do you assess my background in light of the requirements of the position?” If you do ask for feedback, do it in a confident, yet non-threatening manner.
Thank you notes and follow up. While most executives conceded that a thank you note will not alone get someone a position, all agreed that it did not hurt. One executive recounted an instance where the candidate was not qualified for a position but wrote such a gracious thank you note that the CIO kept it, and when a different position arose, contacted the candidate for the position.
If you do not get a position, ask for feedback on your interview from the HR department or the search firm. Interviewing is an art and a skill. Use each interview as a learning experience. The interview that did not go well can be a great lesson for the next interview.

WE’RE MAKING DELICIOUS MEMORIES AND APPRECIATING TRAVEL, TECHNOLOGY AND SELF-CARE THIS THANKSGIVING

BELGIAN WAFFLES FOR BREAKFAST?

WET CIGARS, POLYESTER SUITS AND POINTED-TOE SHOES — EXECUTIVES SHARE THEIR (BEST) WORST INTERVIEW STORIES

At the wrong end of a wet cigar

MANAGING DIRECTOR JOHN LAMAR RECOMMENDS CLINT HILL’S “MY TRAVELS WITH MRS. KENNEDY”

ICONIC SONGSTRESS ADELE WOULD BE A GREAT ADDITION TO THE C-SUITE

FOUR GREAT INTERVIEW QUESTIONS THAT GET TO THE HEART OF THE MATTER

AS A FIRST-TIME DIRECTOR, LISTEN, LEARN AND ADD VALUE