Law firm governance models and leadership strategies in AmLaw 100 firms, featuring insights from K&L Gates on dual management structures.
Statue of lady justice on desk of a judge or lawyer.

Law firm governance models are central to The Alexander Group’s work, which involves assisting law firms in recruiting executives (many from outside the legal industry) to run their business operations. As law firm administrative talent has become more sophisticated, governance structures have evolved significantly. Rarely do law firms’ managing partners or chairs maintain robust legal practices today.

Moreover, the role of chair or managing partner is no longer a lifetime assignment, as it often was in the past.

AmLaw 100 Leadership Strategies for Evolving Governance Models

Although virtually all firms on the AMLaw 100 list have an executive or management committee that functions like a corporate board of directors, some firms are taking different approaches to the top leadership position of a firm. One approach that is becoming increasingly popular is for a firm to elect two co-managing partners, or both a chair and a managing partner. This dual leadership structure is adaptable across various types of law firms, from regional practices to global powerhouses, ensuring that governance models are tailored to their operational scope.

One of the co-managing partners or the chair will focus on strategy and external issues, while the other two will ensure that their firms run well. Schulte Roth, Kramer Levin, Kobre & Kim, Sullivan & Cromwell, Mayer Brown, and K&L Gates are examples of firms adopting this leadership structure.

To explore how dual leadership structures function in practice, John Lamar, a seasoned consultant specializing in law firm strategy, sat down with Michael Caccese, Chairman of K&L Gates LLP. In this interview, they discuss the firm’s governance model, the division of responsibilities between the chairman and managing partner, and how their collaborative approach has helped navigate challenges like global growth and the COVID-19 pandemic. Their conversation provides valuable insights into the benefits and best practices of adopting this innovative leadership structure.

Examining Law Firm Governance at K&L Gates LLP

As a prominent firm on the AMLaw 100 list, K&L Gates LLP employs approximately 2,000 lawyers across five continents. It has grown rapidly over the last twenty years through key acquisitions and organic growth. This growth reflects the scalability of governance models across different types of law firms, showcasing the adaptability of strategic leadership.

Here is my conversation with K&L Gates Chairman Michael Caccese about how this governance structure works.

John Lamar: K&L Gates is recognized for its strong operational foundation, culture, and governance structure. You serve as the firm’s chairman, and Jim Segerdahl serves as managing partner. Both of you and your partners describe this structure as a successful and synergistic partnership between the two of you. Can you talk about how that came about?

Mike Caccese: Prior to March 2017, K&L Gates firm leadership had one person serving in both roles. The firm’s Management Committee believed for numerous reasons that because of the growth of the firm both geographically and in headcount, along with the complexities of operating a global law firm in the 21st century, the roles of chairman and global managing partner should be separated.

John Lamar: Did you both assume your role at the same time?

Mike Caccese: Jim and I started our roles in March 2017.

John Lamar: Did you have a close working relationship previously?

Mike Caccese: Jim and I had a working relationship for many years, although I worked in our Boston office, and he is based in our Pittsburgh office. We were both members of the management committee and served as the two Vice Chairmen of the firm prior to 2017, which gave us the opportunity to work closely on firm strategic issues.

John Lamar: How do you divide responsibilities today in your respective roles as chairman and global managing partner?

Mike Caccese: Jim, as the Global Managing Partner, is responsible for the day-to-day management of the law firm and implementing the firm’s strategies established by the Management Committee. My role as Chairman is to work closely with the Management Committee on strategy, ensure that they receive the resources needed to fulfill their duties to the partnership, work closely with Jim on client and industry outreach, and assist Jim in implementing firm strategy.

John Lamar: How often do you communicate?

Mike Caccese: Jim and I communicate almost daily and use each other as sounding boards for addressing firm and industry issues.

John Lamar: How has your relationship and interaction with each other changed since Covid?

Mike Caccese: Since Jim and I assumed our roles, our relationship has become very close. COVID has only made it closer, with both of us and the Management Committee addressing the Covid-related challenges facing law firms, industry, and clients, few of which are the same across the various markets and geographies in which K&L Gates operates.

John Lamar: Since you had not worked from the same office or practice group previously, what did you both do to get the relationship off to such a positive footing?

Mike Caccese: It was not difficult. We both communicated frequently, shared similar visions, and focused on basing decisions on what was best for the partnership. Communication, respect, transparency, and a common goal enable us to work together seamlessly for the benefit of the partnership.

John Lamar: We are seeing many of our other clients considering dual management roles such as the one you and Jim share. What advice would you offer them?

Mike Caccese: Do not be hesitant to separate the two roles. Running a law firm is very complex, multi-faceted, and takes a team effort. Make sure that the two leaders have excellent communication and listening skills and both operate towards the same goals. Finally, the roles should be well defined, and one of the two positions should be clearly responsible for the day-to-day running of the law firm. One decision maker, two strategists.

The Impact of COVID-19 on Law Firm Leadership Structures

Since the start of 2020, the COVID-19 pandemic has set in motion an avalanche of both short- and long-term challenges for business leaders. Executives were faced with the short-term challenges of finding ways to keep their businesses functioning amid quarantine orders, revenue losses, and office closures. Law firm knowledge management became an indispensable tool during this period, enabling firms to maintain operational continuity by efficiently accessing and sharing critical information.

How CSOs Strengthen Law Firm Governance Models

To work through the long-term implications of this global disruption, many organizations turned to their Chief Strategy Officer (CSO), a multifaceted individual tasked with developing and executing strategic initiatives. Major global companies such as Kohl’s, Hewlett Packard Enterprise, Petco, Molson Coors, and global law firm Kobre & Kim have CSOs in their C-suite to help develop and execute their organization’s long-term goals.

First introduced to the C-suite in the 1990s, the CSO ensures that the organization is well-positioned to meet potential future challenges, executes the Chief Executive Officer’s (CEO) initiatives, and positions the organization for long-term success. To be effective, a CSO must build a culture of trust through institutional and industry knowledge. This trust allows them the fortitude to make difficult strategic decisions. 

Similarly, the role of a Law Firm CMO (Chief Marketing Officer) has emerged as critical for shaping branding strategies, client outreach, and aligning marketing efforts with governance objectives. The job of formulating a corporate strategy traditionally has fallen on the Chief Executive Officer. Another critical aspect is law firm knowledge management, which ensures that institutional expertise is preserved, organized, and leveraged to support strategic initiatives. However, the complexities of the day-to-day operations of an organization often leave little time for chief executives to execute a long-term plan; this is where the Chief Strategy Officer steps in.

Why Law Firm Governance Models Are Key to Leadership Success in the AmLaw 100

Law firm governance models are evolving to meet the demands of a rapidly changing legal landscape. From dual leadership structures to the rising prominence of Chief Strategy Officers, effective governance and executive roles are crucial for driving growth, improving operational efficiency, and adapting to global challenges. Insights from industry leaders like K&L Gates highlight the importance of communication, strategic vision, and clearly defined responsibilities in achieving leadership success.

For more insights into executive roles in law firm management, visit The Alexander Group.

The Alexander Group celebrated 40 years of executive search leadership with an April celebration at The Podium at Porsche River Oaks in Houston. The evening drew more than 150 clients and friends of the firm, culminating in speeches from Managing Director and Founder Jane Howze, Managing Director John Lamar, and long-time client ​Larry​ ​Jobe,​ ​former​ ​Regional​ ​Managing​ ​Partner ​​of​ ​Grant​ ​Thornton

Other clients and friends of the firm attended the party, including Bud Simpson, a client since 1993. Bud was the former Chief Human Resources Officer for Coastal Corporation and a local not for profit leader. We also welcomed Linda Lang, former CEO of Jack-in-the-Box; Steve Taylor, CEO of the Arthritis Foundation, Phil Rudolph, former General Counsel of Jack-in-the-Box, Keith Fullenweider, Chairman of Vinson & Elkins, Kent Zimmerman, Senior Partner of Zeughauser Group, Nick Peacock, Chief Operating Officer of Baker Botts, Jay Sears, Managing Partner of NewQuest, Jim Katt CEO of US Cryo, Tom Brackin, CEO of American Omni Trading, and Andy Baker, former Managing Partner of Baker Botts.

Revved up and ready for the next four decades (and more) of service to our clients, the party featured a host of Porsche’s newest cars, a curated selection of light bites and special sips, a 360-camera booth, and a drawing for one party guest, who won Porsche test track experience.

Scroll through the images below for a look at The Alexander Group celebration.

National law firm, Carlton Fields, appoints Maria Anderson to lead attorney recruiting, development, and retention strategies.

Headshot of Maria Anderson as Director of Legal Talent Management at Carlton Fields

Client: Carlton Fields | Role: Director of Legal Talent Management | Candidate: Maria Anderson

Recruiters: John Mann, Managing Director; Michael Doering, Senior Associate

Overview

Carlton Fields, a nationally recognized law firm serving a wide range of industries, partnered with The Alexander Group, a global executive search firm, to recruit a Director of Legal Talent Management. As the firm continued its strategic growth, it needed a proven leader to oversee attorney recruitment, professional development programs, and long-term retention strategies across its offices.

Key Leadership Need

Carlton Fields sought a Director of Legal Talent Management who could lead full-cycle recruiting, design structured professional development initiatives, and strengthen the firm’s attorney engagement and retention programs. The ideal candidate would bring a blend of operational leadership, recruiting expertise, and a focus on attorney career advancement within a client-focused law firm environment.

The Alexander Group’s Approach

Managing Director John Mann and Director Michael Doering conducted a targeted search, focusing on legal recruiting executives with strong leadership backgrounds in midsize and large law firms.

Search priorities include:

  • Deep experience in lateral partner, associate, and summer associate recruitment
  • Strong focus on talent development, retention programming, and DEI initiatives
  • Ability to build scalable frameworks to support attorney engagement and firm culture

Maria Anderson stood out due to her nearly two decades of leadership at Hughes Hubbard & Reed LLP, where she served as Director of Legal Personnel and Recruitment, overseeing attorney hiring, training, and career progression programs.

Successful Placement and Impact

Maria Anderson joins Carlton Fields as Director of Legal Talent Management. She will oversee attorney recruiting, design professional development initiatives, and collaborate with leadership to align talent strategies with the firm’s long-term growth goals.

Immediate Impact:

  • Enhances lateral hiring and summer associate recruitment processes
  • Develops formalized career development frameworks for attorneys at all levels
  • Launches attorney retention and engagement programs tailored to practice group needs
  • Strengthens the firm’s overall attorney experience and internal mobility opportunities

About Carlton Fields

Carlton Fields is a national law firm with offices across the Southeast and nationwide, serving clients in sectors including financial services, healthcare, construction, and technology. The firm is recognized for its commitment to client service, collaboration, and legal innovation.

About The Alexander Group

The Alexander Group is an executive search firm headquartered in Houston. The firm specializes in placing senior leadership across legal services, life sciences, healthcare, financial services, energy, technology, consumer goods, and nonprofit sectors, helping clients achieve growth through strategic talent acquisition.

Ready to transform your leadership team with proven talent? Partner with The Alexander Group to find the executives who will drive your growth.

A few months ago, I reached out to an individual at a Fortune 500 company about a potential opportunity with a client. His background was unusual in that he had leaped from a domestic role into a position with substantial global responsibility. As it turns out, there was a story there.

In his prior role, he had been in close competition with a colleague for an Asia Pacific position. He had more experience than his colleague and had been working long hours in preparation for the move. When his colleague was awarded the role however, he was dumbfounded. He’d been passed over for the promotion, and his spirit was crushed.

This is not an uncommon story. Many strong performers are ambitious and enthusiastic for their next internal role. Getting passed over is disheartening. The real question is, what do you do next?

Take a deep breath… keep your cool

After taking a few days to process his emotions, this executive spoke to his managers to garner a better understanding of the situation. They reassured him that big things were in the works. They encouraged him to maintain his work ethic and get better acquainted with what the company was doing—not only in Asia, but on a global scale.

Two years later, a global position opened in the organization and, today, he manages every region across the globe. And the colleague who was promoted to the APAC position? That colleague now reports to him.

He is a perfect example of what to do when faced with professional setbacks. Disappointment, anger, and frustration are natural reactions but “in the moment, those emotions may prompt you to vent to the wrong people, snap at your manager or, worse—quit,” warns Mike Guerchon, Chief People Officer at Okta. It’s crucial to remember that “how you confront difficult situations is a reflection of your maturity and readiness to take a leadership position.” Keep your composure and maintain a professional demeanor.

Also, be sure to not let this disappointment reflect poorly on your performance. You still have a team to manage, targets to achieve and numbers to nail. “Don’t let those emotions interfere with your productivity,” writes Forbes contributor Andy Molinsky. Resilience is key. How you deal with disappointment demonstrates your EQ and readiness to take on additional leadership responsibilities.

“It’s not always possible to make things better, but it is always possible to make things worse,” advised Ben Dattner, author of The Blame Game and founder of Dattner Consulting. This is critical to remember while emotions are running high. Take a deep breath, go through the emotions once you have left the office, and collect your thoughts on how to proceed.

Talk to your manager

After the heat of the moment has passed, and your emotions have calmed, approach your manager and have a candid conversation. Listen closely, and be inquisitive.

While a combination of variables can influence internal talent decisions, here are a few common culprits that may be at play:

  1. Background is too light. Every organization has specific needs. If the role encompasses a broad range of responsibilities, you may be missing a key component, such as international experience, change management or business development.
  2. Too experienced. Yes, it happens! Fulfillment requires a balance between the knowledge to get the job done and the opportunity to grow. If you can do the role in your sleep, you’ll be bored in less than a year and casting your eye to the horizon.
  3. Lack of gravitas. Do you project a polished, professional approach? Are you engaging, calm and confident? Consider how you connect with clients, colleagues and the highest levels of management.
  4. Politics. “As much as we all wish promotions would go to the most talented, hardworking and dedicated people,” writes one Forbes contributor, “decades of office politics tell us that’s not always the case.”
  5. Bad timing. Are you halfway through a critical project? Been in your role less than a year or two? Are organizational changes in the works that may impact your position? Timing is everything, and sometimes beyond your control.
  6. It’s not you. Sometimes, there is simply someone better suited for the role. Maybe the person you were up against has slightly more experience or contributed to the bottom line in a way you’re not aware of. Or there could be broader, long-term factors involved.

Plan your next move

Now that you’ve gone through the emotions and have gained a clearer understanding as to why you were passed up, it’s time to transform a negative situation into a springboard for opportunity.

  • If you discover you are missing specific experience, talk to your manager about a career plan so you get that experience. Reinvest in your current role, and look for opportunities to innovate and expand your scope of work.
  • Are you missing soft skills, such as diplomacy, communication skills or emotional intelligence? Ask a mentor for honest feedback and get coaching if you need to. Take up a management training course to hone leadership qualities.
  • Bad timing? Short tenures and unfinished projects reflect poorly on you and disrupt your organization’s productivity. Invest more time in your current role. It will pay off in the long term.
  • If you suspect politics are at play, find a way to heal bad blood. Network with the people in the department or region to which you aspire. Build a base of positive support, especially among top leaders.

Know when to leave

Internal opportunities for advancement can be limited, especially as you rise to more senior levels. If, after careful assessment, you believe you’ve reached an impasse, it may be time to explore external opportunities.

While conducting a search for a Chief Marketing Officer for an Am Law 100 firm, I met a potential candidate who at the time served as a Director of Marketing. I asked her why she was considering a new opportunity. She told me that there had been turnover in the senior leadership at her firm, and most of the C-suite had turned over in the past two years. When the CMO announced his retirement, she was confident that she would be offered the position. Around the same time, however, a new Chief Operating Officer joined the firm and, rather than promoting from within, he brought the CMO from his former firm on board.

This candidate handled the situation with grace and humility, but quietly started exploring the market. She knew she was ready for the next step in her career, and without a viable near-term option at her current firm, she prepared to make her move.

Today, she is Chief Marketing Officer at a prestigious and profitable international law firm. She left her former firm on good terms and exemplifies the type of individual our clients retain us to recruit.

“Getting passed over for a promotion can feel like an impossible-to-overcome roadblock in your career path,” advises one Forbes contributor. “But by learning as much as you can from what went wrong and staying resilient, you can turn a negative into a positive that’ll help you land the next one.”

The Milken Institute, a global think tank, appoints Kevin Herglotz to lead business development, partnerships, and strategic growth initiatives.

Headshot of Kevin Herglotz as Executive Vice President of Institutional Advancement at The Milken Institute

Client: Milken Institute | Role: Executive Vice President, Institutional Advancement | Candidate: Kevin Herglotz

Recruiters: Jane Howze, Managing Director; Sarah Mitchell, Director

Overview

The Milken Institute, a globally recognized nonprofit think tank advancing solutions to the world’s most critical challenges, partnered with The Alexander Group, a global executive search firm, to recruit an Executive Vice President of Institutional Advancement. As the Institute expanded its global impact, it sought a dynamic executive leader to drive business development, institutional partnerships, fundraising, marketing, and government engagement initiatives.

Key Leadership Need

The Milken Institute was looking for an Executive Vice President of Institutional Advancement who could lead cross-functional teams spanning business development, global events, marketing and communications, and external affairs. The role required a leader with proven expertise in scaling nonprofit and mission-driven organizations, building international partnerships, and developing high-impact strategic initiatives.

The Alexander Group’s Approach

Managing Director Jane Howze and Director Sarah Mitchell conducted a national search targeting senior executives with experience across nonprofit advancement, business development, strategic partnerships, and global communications.

Search priorities included:

  • Proven leadership scaling nonprofit, governmental, or mission-driven organizations
  • Expertise in building global partnerships, marketing, and event management strategies
  • Strong strategic planning and team leadership capabilities

Kevin Herglotz emerged as the leading candidate with more than three decades of experience in executive leadership roles spanning government, business, and nonprofits, including his prior leadership at HPA Strategies, the National AIDS Memorial, and Safeway.

Successful Placement and Impact

Kevin Herglotz joins The Milken Institute as Executive Vice President of Institutional Advancement. He will lead efforts to expand the Institute’s partnerships, drive business and program development, and elevate the Institute’s visibility and influence globally.

Immediate Impact:

  • Oversees global business development, marketing, communications, and government relations initiatives
  • Leads strategic partnerships to support the Institute’s global conferences and policy platforms
  • Develops growth strategies aligned with the Institute’s long-term mission objectives
  • Strengthens internal team performance across advancement functions

About The Milken Institute

The Milken Institute is a nonprofit, nonpartisan think tank that advances collaborative solutions to global challenges by connecting leaders in finance, public health, technology, philanthropy, and public policy. Through events, research, and partnerships, the Institute drives impactful initiatives that improve lives worldwide.

About The Alexander Group

The Alexander Group is an executive search firm based in Houston, known for delivering transformative leadership across nonprofit, healthcare, legal services, financial services, life sciences, technology, and energy sectors. The firm partners with organizations seeking growth, innovation, and global impact through strategic leadership placements.

Seeking proven leaders to elevate your mission-driven organization? Partner with The Alexander Group to secure the executives who create impact.

The American Heart Association, a national nonprofit organization, appoints Sharlene Jenner to drive digital marketing innovation and engagement.

Headshot of Sharlene Jenner as SVP of Digital Marketing at The American Heart Association

Client: The American Heart Association | Role: SVP, Digital Marketing | Candidate: Sharlene Jenner

Recruiters: Amanda K. Brady, Managing Director; Jean Lenzner, Managing Director

Overview

The American Heart Association is the nation’s oldest and largest voluntary organization dedicated to fighting heart disease and stroke. It partnered with The Alexander Group, a global executive search firm, to recruit a Senior Vice President of Digital Marketing. As the organization sought to strengthen its digital-first engagement strategy, it needed a visionary marketing leader to amplify its science-driven mission through digital innovation, emerging technologies, and strategic storytelling.

Key Leadership Need

The American Heart Association sought an SVP of Digital Marketing who could drive integrated digital marketing strategies, leverage emerging technologies like AI for personalized engagement, and align marketing initiatives with the organization’s mission-driven goals. The ideal candidate would bring deep expertise in digital ecosystem leadership, omnichannel marketing, and data-driven decision-making in a nonprofit or large-scale mission-driven environment.

The Alexander Group’s Approach

Managing Directors Amanda K. Brady and Jean Lenzner lead a national search to identify digital marketing executives with proven success in scaling engagement strategies, driving innovation, and aligning digital ecosystems with organizational impact goals.

Search priorities included:

  • Expertise in digital transformation, omnichannel marketing, and marketing technology leadership
  • Proven ability to lead high-performing teams and integrate emerging technologies into marketing strategy
  • Experience aligning digital marketing strategies with organizational missions and revenue growth initiatives

Sharlene Jenner rose to the top with over two decades of leadership experience at organizations such as Vizient, AbelsonTaylor, and Hilton Worldwide, where she specialized in driving digital innovation, marketing transformation, and audience-centered storytelling strategies.

Successful Placement and Impact

Sharlene Jenner joins The American Heart Association as SVP of Digital Marketing. She oversees the strategy and execution of digital marketing initiatives, content strategy, and the integration of emerging technologies to drive relevance, engagement, and revenue growth across both consumer and scientific audiences.

Immediate Impact:

  • Leads digital engagement strategies aligned with the AHA’s brand and mission
  • Introduces AI-driven personalization and data analytics to enhance marketing campaigns
  • Strengthens omnichannel marketing efforts across consumer, professional, and donor audiences
  • Elevates the AHA’s digital brand presence through innovative content and storytelling

About The American Heart Association

The American Heart Association is a nonprofit organization devoted to saving people from heart disease and stroke, the two leading causes of death worldwide. Through groundbreaking research, education, and advocacy efforts, the Association helps millions live longer, healthier lives.

About The Alexander Group

The Alexander Group is an international executive search firm headquartered in Houston. Serving nonprofits, healthcare organizations, legal services, technology firms, and more, The Alexander Group helps mission-driven organizations secure transformative leadership to drive strategic impact and sustainable growth.

Looking to elevate your organization’s digital strategy? Partner with The Alexander Group to find the visionary leaders who drive engagement and growth.

National insurance leader, GEICO, appoints Tangela Richter to lead legal operations, regulatory compliance, and risk management.

Headshot of Tangela Richter as General Counsel at GEICO

Client: GEICO | Role: General Counsel | Candidate: Tangela Richter

Recruiters: John Lamar, Managing Director; Sarah Mitchell, Director

Overview

GEICO (Government Employees Insurance Company) is one of the largest and most recognized auto insurance companies in the United States. It partnered with The Alexander Group, a global executive search firm, to recruit a General Counsel. As GEICO continues to expand and navigate a dynamic regulatory environment, it sought a highly experienced legal leader to oversee all aspects of legal operations, corporate governance, compliance, and risk management.

Key Leadership Need

GEICO wanted a General Counsel who could lead the company’s legal strategy across regulatory compliance, corporate governance, litigation, risk management, and M&A support. The ideal candidate would possess extensive experience advising senior leadership teams, overseeing large legal departments, and aligning legal strategy with organizational growth objectives in a fast-paced environment.

The Alexander Group’s Approach

Managing Director John Lamar and Director Sarah Mitchell conducted a focused national search targeting senior legal executives with extensive leadership experience in insurance, financial services, and regulated industries.

Search priorities included:

  • Expertise in corporate governance, securities law, regulatory compliance, and litigation management
  • Proven ability to advise C-suite leadership on strategic initiatives and operational matters
  • Experience leading large, high-performing legal teams in highly regulated environments

Tangela Richter emerged as the ideal candidate, bringing over two decades of leadership experience across organizations such as Wells Fargo, American Express, LendingClub, and the U.S. Securities and Exchange Commission, where she consistently advised on governance, compliance, and strategic legal issues.

Successful Placement and Impact

Tangela Richter joins GEICO as General Counsel. She will lead all legal, regulatory, compliance, and risk management functions, supporting GEICO’s growth strategies while ensuring operational integrity across its national footprint.

Immediate Impact:

  • Strengthens corporate governance practices and regulatory compliance frameworks
  • Advises senior leadership on legal risk and business strategy alignment
  • Leads internal and external counsel management for operational efficiency
  • Develops proactive legal strategies to support the company’s continued expansion

About GEICO

GEICO is a national provider of auto insurance and related products, serving millions of policyholders throughout the United States. As a subsidiary of Berkshire Hathaway, GEICO is dedicated to providing affordable and reliable insurance services while upholding a customer-first philosophy.

About The Alexander Group

The Alexander Group is a global executive search firm based in Houston. The firm partners with leading organizations in insurance, financial services, technology, healthcare, and professional services to recruit senior leaders who drive innovation, growth, and operational excellence.Building a world-class leadership team starts with the right search partner.

Discover how The Alexander Group helps organizations secure transformative legal and executive talent.

Milbank LLP, an elite global law firm appoints Anne Radke to lead talent strategy and HR operations.

Client: Milbank LLP | Role: Director of Human Resources | Candidate: Anne Radke

Recruiter: Sarah Mitchell, Director

Red M for Milbank on black and white background

Overview

Milbank LLP, a premier international law firm with a reputation for excellence in complex financial and transactional matters, partners with The Alexander Group, a global executive search firm, to recruit a Director of Human Resources. As the firm grows its international reach and enhances internal operations, it needs a seasoned HR leader to strengthen talent systems, support firm culture, and align human capital strategy with business priorities.

Key Leadership Need

Milbank sought a Director of Human Resources who could:

  • Lead firmwide HR operations.
  • Support the professional development of attorneys and staff.
  • Implement best practices across recruitment, retention, performance management, and employee engagement. 

The ideal candidate would bring law firm or professional services experience and a strong track record of building scalable HR systems within high-performance environments.

The Alexander Group’s Approach

Director Sarah Mitchell led the search, focusing on HR executives with experience managing human capital strategy in fast-paced, global organizations.

Search priorities included:

  • Experience in a law firm or professional services HR leadership
  • Ability to align HR operations with organizational goals and cultural values
  • Strength in employee relations, development programs, and performance management

Anne Radke emerged as the ideal fit, bringing a clear strategic mindset and proven operational discipline, along with experience building inclusive, people-first HR programs that scale.

Successful Placement and Impact

Anne Radke will lead the firm’s HR operations, working closely with leadership to enhance employee experience, modernize HR systems, and build processes that support growth and retention across Milbank’s global offices.

Immediate Impact:

  • Lead HR planning and operational improvements across departments.
  • Develop initiatives to support attorney and staff engagement and retention.
  • Align HR practices with the firm’s long-term talent development goals.
  • Enhance infrastructure to support future scale and cultural continuity.

About Milbank LLP

Milbank LLP is a global law firm with offices across the Americas, Europe, and Asia. The firm is widely recognized for its strengths in capital markets, project finance, restructuring, and M&A, and is known for a client-focused approach rooted in excellence, innovation, and collaboration.

About The Alexander Group

The Alexander Group is a global executive search firm headquartered in Houston. With deep expertise in legal, professional services, financial, and corporate sectors, the firm helps leading organizations identify and hire the senior leaders who move strategy forward and deepen culture.

Need help building a leadership team that drives performance and culture? The Alexander Group delivers the talent that makes transformation possible.

How is DEI Changing - Leaders discus DEI

Key Points:

  • How is DEI changing? Many companies are moving towards more subtle, “Quiet DEI” initiatives, continuing their commitment to diversity without explicitly labeling it as DEI.
  • There is a continued leadership commitment to DEI. Despite reduced public enthusiasm, many C-suite leaders remain dedicated to promoting DEI values within their organizations.
  • Evolving DEI Strategies include a focus on organically integrating diversity efforts into broader business practices to better capture everyday workplace cultures.

Peruse the headlines, and it seems the Diversity, Equity, and Inclusion (DEI) movement has moved on—at least for now.

The roster of companies distancing themselves from DEI hiring and practices is a Who’s Who of familiar names—Zoom, Home Depot, DoorDash, Tractor Supply, and Lyft. Social and cultural tastemakers Meta, Tesla, and X join the mix of major corporations that cut DEI teams by 50 percent or more in 2023. 

It’s a far cry and a fast fall from the surge of DEI hiring and policies established in the wake of George Floyd’s 2020 death. Whether moved by altruism, public pressure, or even economic gains, American companies prioritized racial equality, building teams dedicated to diversity, equity, and inclusion. 

Evolution of DEI Practices

The push for DEI rose to public consciousness in 2020, but its roots are embedded in the Civil Rights movements of the 1950s and 1960s. Affirmative action and equal employment legislation such as Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, and the Age Discrimination in Employment Act of 1967 were the foundation for DEI, setting the stage for future growth.

.Fast forward 65 years, and you can see how DEI is changing in practice in academia and corporations worldwide.

The Supreme Court’s 2023 decision overturning affirmative action in college admissions fueled the DEI pushback, creating a domino effect throughout academia.

Shifts in Diversity, Equity, and Inclusion Initiatives in Education

The Chronicle of Higher Education tracks how DEI is changing through legislation and found state legislators have introduced at least 65 anti-DEI bills since 2023. Florida, North Carolina, South Dakota, Tennessee, and Texas have passed legislation that prohibits colleges from having diversity, equity, and inclusion offices or staff and bans mandatory diversity training, among other things.

The decision also prompted executives nationwide to reexamine their diversity, equity, and inclusion programs, resulting in the disbanding of programs and internal DEI hires.

Adjustments in DEI Implementation in the Corporate Sector

Most recently, Tractor Supply Co., the largest rural lifestyle retailer in the U.S., took a public step back from its robust DEI policies, citing customer feedback as the reason for eliminating its carbon emissions goals and DEI programs.

With its highly respected board and management group and legacy of community engagement, the company made the decision out of respect for its customers, who include recreational farmers, ranchers, homeowners, gardeners, and pet enthusiasts.

In a press release on June 27, 2024, Tractor Supply Co. said, “We work hard to live up to our Mission and Values every day and represent the values of the communities and customers we serve. We have heard from customers that we have disappointed them. We have taken this feedback to heart.”

The company listed five key changes in the release, including “…eliminating DEI roles and retiring our current DEI goals while still ensuring a respectful environment” and “no longer submitting data to the Human Rights Campaign.”

Tractor Supply Co. isn’t alone in its DEI shift.

Changing Trends in DEI Approaches in Workplace Settings

Washington Post reporter Taylor Telford disclosed that Zoom’s chief operating officer Aparna Bawa told employees the company would replace its internal DEI team with DEI consultants who would “champion inclusion by embedding our values…directly into our people programs rather than as a separate initiative” according to a Jan. 29 memo.

Elon Musk, the billionaire owner of X, Tesla, and SpaceX, echoed the sentiments of billionaire investor Bill Ackman, who shared his thoughts about DEI on X, calling it “inherently a racist and illegal movement in its implementation even if it purports to work on behalf of the so-called oppressed.” 

Musk followed Ackman’s post with his own, saying, “DEI is just another word for racism. Shame on anyone who uses it. DEI, because it discriminates on the basis of race, gender, and many other factors, is not merely immoral, it is also illegal.”

Data from the job search site Indeed further supports how DEI is changing. There is a decline of dedicated DEI policies with a 23 percent decline in job postings with “DEI” in the title or description between November 2022 and November 2023.

The Pew Research Center data shows how the political fault lines reflect the country’s thoughts about DEI. The Pew survey found that 78% of Democratic and Democratic-leaning workers say focusing on DEI at work is a good thing, compared with 30% of Republican and Republican-leaning workers.

How Is DEI Changing or Expanding? 

So that’s it, then? Is DEI done? After all, Musk said DEI is immoral, and data shows a reverse in hiring, so it must be true.

Well, not exactly.

How is DEI Changing - Evolving DEI

Despite data and the change in hiring, many companies are pursuing Quiet DEI, reframing efforts without using acronyms.

A November 2023 survey conducted by Littler Mendelson P.C., the largest global law practice devoted to representing management in employment, employee benefits, and labor law matters, revealed that despite the gloom and doom of the headlines, the C-suite is still actively pursuing and expanding its diversity, equity, and inclusion strategies.

More than 300 C-suite executives, including Chief Executive Officers, Chief Legal Officers, and Chief Diversity Officers representing a diverse range of industries and company sizes, responded to the survey, which shed light on DEI’s future.

Highlights include the following:

  • More than half of U.S. executives say their organizations have expanded their diversity, equity, and inclusion strategies over the past year despite an increased backlash against broader diversity initiatives.
  • 57% of C-suite executives in the U.S. said they had grown their diversity commitments over the past 12 months, even as 59% reported growing opposition to diversity programs in the U.S. following the U.S. Supreme Court’s decision to roll back affirmative-action college admissions policies in June 2023.
  • 91% of C-suite leaders say the Supreme Court rulings have not lessened their prioritization of DEI.

“Most of the business leaders with whom I speak across the professional services and nonprofit sectors continue to support a broad definition of diversity, equity, and inclusion that rejects the echo chambers of old and capitalizes on how the differences make them stronger,” said Amanda K. Brady, Managing Director and Chief Client Officer, The Alexander Group.

Transition of DEI Programs Should Be Straightforward

There is room for improvement, or rather clarity of program execution. Thirty-five percent of the executives said their organizations need clear plans and goals relating to DEI initiatives.

The survey revealed the most popular initiatives tend to be straightforward and established. These include providing training and professional development opportunities to diverse employees and providing organization-wide DEI or “implicit bias” training and educational resources, which have already been implemented or are in the planning stages at 77% of organizations.

About three-quarters of executives (73%) also say their organizations already provide or plan to develop mentorship opportunities for diverse employees.

This data rings true for Jane Howze, Managing Director of The Alexander Group. She has experienced multiple shifts across the executive recruiting landscape throughout her career and says DEI hiring practices may currently look different, but they have taken root.

“Our firm has seen many trends over its 40-year history, and the pendulum always swings back. While there may be a pause in highlighting DEI initiatives, you must think about it in the long term, and we do,” Howze said.

How Diversity, Equity, and Inclusion are Evolving To Stay In Place

How is DEI Changing - Caroline Wanga

Growing DEI effectively is undoubtedly an evolving process. Caroline Wanga, President and CEO of Essence Ventures, Co-Founder of WangaWoman, and former Chief Culture, Diversity, and Inclusion Officer at Target, thinks it’s time for corporate DEI efforts to take a step back and ask critical questions.

These are Wanga’s five prompts for reframing the corporate DEI discussion:

1. Do your workplace policies give individuals permission to express themselves and ask for what they need?

For the amount of time I invested in being in all the right places for DEI, none of my numbers moved because I was there. My numbers moved when people saw me come to work with dreadlocks and finally started wearing their vacation braids to work.”

2. Do your mentorship programs pair employees based on their appearance or the deeper qualities they need to succeed?

Corporate America mentorship should be aligned to the needs of the person and the best person who can give them that. What they happen to look like should not be a factor in whether they’re a good mentor.”

3. Does your workplace offer space for employees to truly listen to each other?

We were teaching everybody how to come out and say stuff that makes people uncomfortable… What we forgot to do is teach people how to listen to it.”

4. Do your DEI programs foster personal accountability and action?

The next time you use the word ‘ ’instead of saying I need DEI to do this, or I’m worried that DEI is doing this, take out the word ‘ ’and put your name and see how you feel. Because if you’re not doing it, I don’t care about DEI.”

5. Are your DEI initiatives primarily for meeting business objectives or creating a more humane workplace?

DEI is not about ‘How many of this do you have? ’DEI is not about meeting goals. DEI is about teaching people how to get in touch with what they are good at.”

Bottom line in answer to “How is DEI changing in the future?”

DEI initiatives aren’t going anywhere.

“The firms I have spoken to indicated they are doubling down on their DEI initiatives,” said John Lamar, Managing Director of The Alexander Group. “Prioritizing diversity in their workforce, leadership, and client engagements will continue, as will efforts on creating an inclusive workplace culture.”

Transformations in DEI Strategies and Progression of DEI Efforts By Executive Leadership

The evolution of Diversity, Equity, and Inclusion (DEI) efforts highlights that while public enthusiasm for DEI may have declined, these initiatives are far from over. Many organizations are transitioning to a more discreet, “Quiet DEI” approach, showing continued individual leadership commitment despite broader corporate pullbacks. Leaders remain dedicated to organically embedding DEI principles into business practices, underscoring the importance of diversity as a long-term goal. As DEI strategies adapt, the focus shifts toward sustainable integration that reflects the fundamental values of leadership and employees.

Moving forward, consider how your organization can continue to prioritize diversity, equity, and inclusion in the evolving workplace landscape. Whether through quiet initiatives or more visible commitments, DEI should remain integral to leadership strategy. Connect with us to learn more about integrating DEI seamlessly into your business practices.

As one Chief Strategy Officer explained, “I am responsible for nothing and accountable for everything.” Because the CSO is a relatively new role, it has yet to develop a consensus definition. In a recent survey, Deloitte found that 37 percent of the CSOs they surveyed revealed that strategy has existed as a formal function for less than five years at their organization. Deloitte published a white paper describing six distinct roles of a CSO:

  1. The Advisor, who translates the various perspectives of the organization’s senior leadership into a comprehensive corporate strategic plan.
  2. The Sentinel, who monitors the market for changes that could impact their organization’s ability to remain competitive and have medium- and long-term scenario plans in place.
  3. The Banker who addresses lapses in business development opportunities, drives Mergers & Acquisitions (M&A;) deals, licensing deals, and venture capital investments that support the strategic plan.
  4. The Engineer who ensures that the organization’s various business units effectively execute the strategic plan.
  5. The Chief of Staff, who is a liaison between the CEO, outside contractors, and consultants. They drive projects forward and communicate the strategy to internal stakeholders.
  6. The Special Projects Leader, who evaluates adjacent markets and executes strategic objectives such as geographic expansion.

The Characteristics of a Successful CSO

The characteristics of a successful CSO are as varied as the role’s responsibilities. Ernst & Young surveyed numerous executives to understand what it takes to be a successful Chief Strategy Officer. Most importantly, a CSO needs to have a good relationship with their CEO. The two need to be on the same page as the organization’s overall strategy, and a CSO must challenge their CEO when their ideas do not align with the plan.

A CSO also needs to have a sound working knowledge of financial best practices to foster a good working relationship with their organization’s Chief Financial Officer. A well-developed strategy that does not have a financial foundation is ultimately an exercise in futility. A successful CSO must also be up-to-date with the latest advances in technology and collaborate with their Chief Information Officer to develop new ways to leverage technology to achieve their organization’s long-term goals.

In addition to developing and maintaining good working relationships with their fellow senior executives, an effective CSO needs their role clearly defined with a scope appropriate for their company’s size. A CSO needs to know what is and isn’t under their purview, which must also be communicated and agreed upon by the other members of the senior executive team. A consensus among the executive team will prevent any feelings of encroachment on their respective duties.

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Description automatically generated with medium confidencePost-it "What Next?"What is the career trajectory for someone in the chief strategy officer role?

Career Progression for the CSO

For many organizations, the strategy department is used as a way to identify top talent and to prepare young managers for long-term success. Concurrently, many Chief Strategy Officers are moved into Profit & Loss (P&L;) executive positions within the company, based on the knowledge they have gained by working closely with line leadership to develop strategies. According to a survey conducted by Boston Consulting Group, “although only 41 percent of CSOs sit on the executive committee or management board, they do tend to rise in the executive ranks, with 67 percent either becoming the head of a business unit or taking on another role on the executive committee.”

Deloitte’s 2020 survey of Chief Strategy Officers confirmed this natural progression. While 48 percent of CSOs surveyed said they wanted to ascend to the CEO role within five years, it is rare to be promoted directly to that position. The most well-known progression from CSO to CEO was PepsiCo’s former Chairman and CEO, Indra Nooyi, who previously served as the company’s Vice President of Strategy Development. After seven years in the role, she was promoted to Chief Financial Officer then Chief Executive Officer in 2006.

Some roadblocks for a CSO progressing to CEO are practical operational and P&L; management experience. Since the focus of the CSO role is long-term, success or failure in the role cannot be determined for many years. For these reasons, many strategy professionals move on to become line executives.

As the world works to move on from a pandemic that rocked the global economy, organizations must adapt to an ever-changing global marketplace, and the role of chief strategists has become more critical with each new challenge. The Chief Strategy Officer’s job is to predict what other challenges lay just over the horizon and how to best position their organization to remain competitive and achieve long-term success.